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Thought Leadership: How to Power-Up Your Guest Engagement and Supercharge Loyalty

Thought Leadership: How to Power-Up Your Guest Engagement and Supercharge Loyalty

Bonnie Howard February 12, 2019 0

A Successful Guest Engagement Strategy Begins with The Property’s Business Objectives, Then Leverages Technology to Create A Personalised Guest Journey By Warren Dehan, President of Maestro PMS Hoteliers know an engaged guest is a

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What Developments In IT Can Teach Us About The Future Of Hospitality

What Developments In IT Can Teach Us About The Future Of Hospitality

Bonnie Howard February 1, 2019 0

Across so many sectors and applications, business related technology continues to evolve at a rapid pace and is making great changes to our daily activities. As such, we are able to identify how industries

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Are Star-ratings For Hotels Obsolete?

Are Star-ratings For Hotels Obsolete?

Bonnie Howard January 31, 2019 0

It’s never been easier to check on a product or service before committing to buying or booking. With the internet in our pockets, even those of us still heading out to bricks-and-mortar stores tend

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Welcome To The World Of Wellness

Welcome To The World Of Wellness

Bonnie Howard December 19, 2018 4

By Michelle Du-Prat, Executive Strategy Director at Household Wellness is emotional, it’s holistic, it’s the next big thing in hospitality. The concept of wellness has grown from the basics of leading a healthy lifestyle

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Flexibility Is Key To Attracting The Best Seasonal Workers In Hospitality

Flexibility Is Key To Attracting The Best Seasonal Workers In Hospitality

Bonnie Howard December 17, 2018 1

From flexible payment, training and scheduling to highlighting long term career opportunities, the hospitality industry has an opportunity to close the skills gap says Hastee Pay’s Sharon Dickinson Hospitality is one of the most

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All I Want For Christmas Is…Hygienic Hospitality

All I Want For Christmas Is…Hygienic Hospitality

Bonnie Howard December 13, 2018 1

By Paul Casson, Technical Field Manager, Rentokil Specialist Hygiene For many, Christmas is a time for putting your feet up and switching off. However, for those working in hotels, bars restaurants and kitchens, it’s

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Brewing Up Trouble? How Will Brexit Affect the Coffee Industry?

Brewing Up Trouble? How Will Brexit Affect the Coffee Industry?

Bonnie Howard December 13, 2018 0

Deal. No deal. Brexit. Exit from Brexit and maybe remain. Hard, soft, over-easy. Everywhere you look at the moment, the UK’s proposed departure from the European Union dominates. It’s raising obvious questions – how

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Starting Sustainability At Procurement

Starting Sustainability At Procurement

Bonnie Howard December 5, 2018 1

They say the customer is always right but as consumers become increasingly aware of social and environmental issues that influence their buying habits, how is this impacting the hospitality industry? Here, procurement director at

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Fraud In Hotels And The Hospitality Sector

Fraud In Hotels And The Hospitality Sector

Diana Szpytma November 28, 2018 0

Fiona Hotston Moore, Ensors Chartered Accountants All businesses face the risk of fraud with typically one in four businesses suffering losses due to fraud every year and the hospitality sector, including hotels, is no

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2019 Interior Trends

2019 Interior Trends

Diana Szpytma November 13, 2018 1

2019 is just around the corner and a New Year is a great excuse to revamp your interior design. With social media becoming a bigger marketing tool than ever, it’s easier to observe the

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