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The Big Interview With Nick Barton, Locke Hotels
SACO group has unveiled a new identity – edyn, signalling an ambitious phase of pan-European growth for the business and an ongoing commitment to create flexible, contemporary living spaces for the modern traveller. With
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How Can Hoteliers Prevent Legionnaires Disease In Their Building?
Dave Lancaster from Uponor, provider of total solutions for the safe transportation of water around buildings, discusses the importance of safeguarding guests against the risk of Legionnaires disease. Legionnaires disease is a serious form
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The Importance Of RFPs To Increase Corporate GDS Business
By Mark Lewis, CEO and Founder, HotelREZ The Global Distribution System (GDS) helps generate billions of dollars in global travel sales year on year. Independent travel agents, online agents and travel agencies all use a
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Opening The Door To More Direct Bookings
Charlotte Fincham, Partner Manager for Hotels at Upgrade Pack considers how independent hotels can explore some cost efficient ways to increase direct bookings, and the role of evolving technology. Technology is a significant budget
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Preventing Losses In The Hotel Sector Through Fraud And Staff Error
According to current statistics from YouGov, hospitality staff turnover is at a record 30%, double the UK average. This has resulted in a greater risk than other industries of leaving teams inadequately short staffed
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Why WhatsApp Business Messaging Matters in the Hotel Sector
Julien Rio, Marketing Director at RingCentral Engage Digital, outlines why the WhatsApp Business Solution matters and how it can improve your offering. Last year, WhatsApp launched its WhatsApp Business Solution that enables medium to
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How Safe Is Your Hotel?
By Bob Quick, Executive Director of Global Secure Accreditation How safe is your hotel? No, really. How safe would it be if it were targeted by criminals, or terrorists, or if your systems came under
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Challenges Involved In Selling Your Hotel
By Matthew Hernon, Account Manager at Dynamis looking after Business Transfer Agents and Franchises across BusinessesForSale.com and FranchiseSales.com. Selling a hotel may seem a daunting prospect, and there is no doubt it can be
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Case Study: How Banff Lodging Company Centralises Call Centre Operations & Revenue Management For 11 Resorts With Maestro Multi-Property PMS Suite
Leading Independent Resort Chain Delivers High Touch Guest Experience, all Properties on One Database for Simplified Cross-Selling, Instant Guest Recognition, Group Sales Optimisation Banff Lodging Company (BLC) selected Maestro for its six original hotels
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Top Tips On Getting Your Staff To Focus On Customer Experience
Susy Roberts is an executive coach and founder of people development consultancy Hunter Roberts. She has worked with hotels internationally to help them enhance their guest experience How to convert good customer service into
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