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Top Tips On Getting Your Staff To Focus On Customer Experience

Top Tips On Getting Your Staff To Focus On Customer Experience

JodyP November 5, 2019 0

Susy Roberts is an executive coach and founder of people development consultancy Hunter Roberts. She has worked with hotels internationally to help them enhance their guest experience How to convert good customer service into

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10 Table Setting Trends You Can Try This Festive Season

10 Table Setting Trends You Can Try This Festive Season

JodyP October 18, 2019 0

As a hotelier, it’s important that the warm and welcoming atmosphere during the festive season is reflected in your interior design. Not only can this give your establishment a Christmas feel, but it’s also

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Smart Hotels And The Impact Of Cellular Connectivity

Smart Hotels And The Impact Of Cellular Connectivity

JodyP October 2, 2019 0

By Ingo Flomer, VP Business Development and Technology at Cobham Wireless Internet connectivity is becoming one of the most highly-prioritised technologies for the hospitality industry, particularly for hotels. Whether it’s the ability for guests to

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Tips for Hoteliers: How To Keep Your Guests’ Data Secure

Tips for Hoteliers: How To Keep Your Guests’ Data Secure

JodyP September 30, 2019 0

Cybercrime is on the rise, and the hospitality sector is a prime target. With recent high-profile attacks affecting US chain Marriott and China’s Huazhu Hotels Group, it’s an issue that hotel executives can no

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Overcoming The September Staffing Slump

Overcoming The September Staffing Slump

JodyP September 27, 2019 0

By James Lintern, co-founder, RotaCloud Hospitality’s summer rush is over. Your temporary staff have gone back to university or college, and you’re back to planning the rota with far fewer staff on hand. Suddenly,

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All-Weather Hotel  Outdoor Space Design

All-Weather Hotel Outdoor Space Design

JodyP September 23, 2019 0

We all know that the mark of premium hotel design is comfort indoors and out. Guests don’t want to be cooped up in their rooms, and exceptional hotels provide inspiring surroundings for their patrons

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The Importance Of Bathroom Maintenance In Hospitality Settings

The Importance Of Bathroom Maintenance In Hospitality Settings

JodyP September 19, 2019 0

When it comes to frightening off customers, nothing can deter repeat business like an unclean bathroom. Three-quarters of guests admit to judging the cleanliness of a room by the state of its washroom, and

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How Hoteliers Can Get Started With Data To Win The Online Battle For Customers

How Hoteliers Can Get Started With Data To Win The Online Battle For Customers

JodyP September 6, 2019 0

Richard Wheaton, UK MD of Fifty-Five, a data company that works with hotel brands like Hilton to improve their digital performance.  Fifty-five London is one of only a handful of Google approved recommended data partners Smart use of digital

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Simple Steps To Maximise Water Efficiency And Prevent Costs From Leaks

Simple Steps To Maximise Water Efficiency And Prevent Costs From Leaks

JodyP August 28, 2019 1

Mark Taylor, Advanced Services Operations Manager at Water Plus, the UK’s largest water retailer, shares his top tips for how hotels can keep water usage to a minimum and cut the impact of leaks. The

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5 Ways To Freshen Up Your Blog

5 Ways To Freshen Up Your Blog

JodyP August 16, 2019 0

So you’ve been to a marketing event and you’re told you need to have a blog on your hotel & website. And you should! Fresh content helps your site stay visible in search results.

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