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Industry Insight: Give Your Staff the Customer Service Skills to Shine

Industry Insight: Give Your Staff the Customer Service Skills to Shine

Zoe March 21, 2013 1

Customer service is a key driving force in how a customer rates a venue, yet it is an area in which businesses are still finding themselves ill-equipped to deal with today’s sophisticated and savvy

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Industry Insight: The Emotions of Hospitality

Industry Insight: The Emotions of Hospitality

Zoe March 14, 2013 0

by Mark Godfrey, associate, Hotel Solutions Partnership As the world of customer experience has evolved over the last 15 years, we have seen an increasing focus on the importance of creating ‘positive’ experiences for

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Industry Insight: Good Housekeeping

Industry Insight: Good Housekeeping

Zoe March 8, 2013 0

Liana Sparks from the UK Housekeeping Association shares her top tips on cleanliness They say the first impression always counts, but the quality of service is decisive. This is where the housekeeping department makes

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Industry Insight: London 2012 – Inspiring a Generation of Hotels

Industry Insight: London 2012 – Inspiring a Generation of Hotels

Zoe February 28, 2013 0

by Seamus MacCormaic, senior director market management at Expedia As we are all aware, summer 2012 delivered huge exposure to the UK and our capital city. Undoubtedly being a busy time for hotels, it

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Industry Insight: The Importance of Internships to the Hospitality Industry

Industry Insight: The Importance of Internships to the Hospitality Industry

Zoe February 21, 2013 0

Arie van der Spek, senior vice president, Laureate Hospitality Education Worldwide explains For those entering the industry, internships can prove essential in opening up opportunities. Employers often demonstrate a preference towards those who have

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Industry Insight: Expert Alan Cox gets to grips with fire regulations

Industry Insight: Expert Alan Cox gets to grips with fire regulations

Zoe February 14, 2013 0

Having started his career with the fire service 50 years ago, Alan Cox went on to become a fully qualified fire service inspecting officer, and has since advised many large companies including The National

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