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Industry Insight: Gender Diversity – a Practical Guide

Industry Insight: Gender Diversity – a Practical Guide

Zoe May 23, 2013 0

By Sharon Glancy, founder of Women 1st, the thought leadership, training and mentoring programme for the UK’s hospitality, passenger transport, travel and tourism industries The hospitality and tourism industry is one of the greatest

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Industry Insight: Healthy Clients can Make for a Healthy Business, with Help from your EPoS Solution

Industry Insight: Healthy Clients can Make for a Healthy Business, with Help from your EPoS Solution

Zoe May 16, 2013 0

TISSL’s Stuart Coetzee is convinced more and more people are trying to eat healthier while dining out. He recommends that restaurants use their EPoS solution to shed pounds off their clients’ waistline and put

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Industry Insight: Manage Your Costs Better

Industry Insight: Manage Your Costs Better

Zoe May 7, 2013 0

… explains David Abbott, managing director of www.BoostCapital.co.uk The recent news that nearly 80% of food and beverage managers struggle to manage supplies and costs came as little surprise to many in the industry.

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Industry Insight: The truth about light bulbs

Industry Insight: The truth about light bulbs

Zoe April 26, 2013 0

… as explained by John Hanna, general manager at Ellenborough Park and managing director at The Mantis Collection  With energy prices continually rising, hotel owners and managers face a difficult conundrum – keeping the

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Industry Insight: A New Look at Hotel Guest Rooms

Industry Insight: A New Look at Hotel Guest Rooms

Zoe April 19, 2013 0

By Deirdre Renniers, Associate, Hotel Solutions Partnership For the well-travelled business traveller or tourist, the hotel room experience can be dull. Usually the various hotel experiences become hazy – each guest room could be

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Industry Insight: Quality is just as important for the unusual!

Industry Insight: Quality is just as important for the unusual!

Zoe April 11, 2013 0

By Gary Swarbrooke, director of policy and quality at Quality in Tourism, the assessment service for VisitEngland There is a common factor that unites us all whenever we spend our hard earned money and

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Industry Insight: The Business Traveller Now and in the Future

Industry Insight: The Business Traveller Now and in the Future

Zoe April 2, 2013 0

Peter Waters, director, hotel distribution, global hotel group, Amadeus, explains how vital it is to keep up with the ever-increasing demands of business clients  Business travellers are changing. These changes introduce complexity at numerous

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Industry Insight: Control Your Food Costs

Industry Insight: Control Your Food Costs

Zoe March 28, 2013 0

Understanding the exact cost of a plate of food right down to the last ingredient is as important as acquiring basic knife skills, according to Jerry Brand, managing director at Caternet. Yet many training courses

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Industry Insight: Give Your Staff the Customer Service Skills to Shine

Industry Insight: Give Your Staff the Customer Service Skills to Shine

Zoe March 21, 2013 1

Customer service is a key driving force in how a customer rates a venue, yet it is an area in which businesses are still finding themselves ill-equipped to deal with today’s sophisticated and savvy

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Industry Insight: The Emotions of Hospitality

Industry Insight: The Emotions of Hospitality

Zoe March 14, 2013 0

by Mark Godfrey, associate, Hotel Solutions Partnership As the world of customer experience has evolved over the last 15 years, we have seen an increasing focus on the importance of creating ‘positive’ experiences for

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