Designed to bridge the gap between guests and hotels, handy enables hotels to increase their revenue, enhance their customer service, and uncover deeper consumer insight—all whilst offering guests the ultimate concierge service, both in and out of their hotel room.
handy is the world’s first amenity product from Tink Labs that combines an in-room guest services platform to interact with hotels and enable hassle-free travel experiences. In addition to enhanced in-stay services such as in-room dining, digital concierge, and housekeeping, handy also offers guests a raft of services such as curated city guides, free local and international calls, internet access, discounted tickets to an array of attractions, shopping, or entertainment. Hotel guests are invited to use the companion device as their smartphone whilst travelling as a solution for all their travel needs. handy is designed to be the ultimate travel companion for travellers, personalising their experience and enabling them to live, shop, eat, drink and play like a local.
handy has partnered with over 5000 hotels and is live in 650,000 rooms in over 1000 cities, including the United Kingdom with 250 hotels covering 25,000 hotel rooms.
handy offers guests a range of services such as curated city guides, free local and international calls, internet access, and discounted offers on attractions, shopping, and entertainment. Hotel guests are invited to use handy as their go-to companion device whilst travelling as a solution for all their travel needs. Designed to be the ultimate travel companion, handy helps personalise the traveller experience, enabling them to live, shop, eat, drink and play like a local.
Tink Labs has re-imagined the guest experience by providing hospitality-technology services that work in tandem with hotels to simplify the lives of staff, with a goal to ultimately revolutionise the travel and tourism industry. Features are designed to boost hotel revenue and provide a platform on which hoteliers can gain deeper guest insights through seamless integration with hotel PMS networks. handy also incorporates an integrated TripAdvisor guest feedback system which has already translated to a 11% rise in review entries and 0.3 points rise in hotel ratings.
Paul Frampton-Calero, CEO at Tink Labs UK, comments: “At Tink Labs we are passionate about revolutionising the travel experience for both our hotel partners and the travellers. We are focused on creating a travel ecosystem that will deliver better and more intuitive experiences for hotels and travellers. handy not only provides hotel guests with a digital companion that will improve their travel experience, but can also help hotels understand their customers better, consequently delivering increased revenue.”