German Hotel Start-Up Creates New Customer Experience for Tech-Savvy Guests with Infor HMS
Infor, a global leader in business cloud software for Enterprise and SMB companies, today announced that Koncept Hotels has deployed hospitality cloud solution Infor HMS. Supporting the hotel group’s digital strategy, the application will be used to support changing customer needs and ensure guest preferences are met.
The hotel start-up, founded only one year ago, won the Digital Leader Award 2018 in July, Germany’s most important award for digitization solutions. The hotel does not only digitize processes, but develops new services to meet the needs and expectations of an increasingly tech-savvy market.
Part of its digitization approach includes a focus on fair, mindful and sustainable business management. For example, at “Koncept Hotel zum kostbaren Blut”, located downtown Cologne, there is no reception desk fully staffed 24/7: guests use smart devices to check in or out and to plan their stay in one of the 20 rooms. This removes the need for staff to work night shifts and in turn increases happiness and supports retention. On TripAdvisor, Koncept Hotel zum kostbaren Blut already ranks among the 20 best hotels in Cologne. This year, two more hotels in other European countries are to be acquired.
Infor HMS is being used for the digital interfaces guests interact with – ranging from room reservations, check-in and check-out, recommendations around the stay, or to help with special requests. Manual tasks, traditionally often assigned to night auditors at the reception desk, such as analyzing data by printing and comparing spreadsheets, are delivered automatically by Infor’s cloud-based solution. Using the Infor HMS app, employees can analyze hotel performance data on-demand and manage the hotel remotely. Not having to be on site to manage operations is a vital part of the Koncept’s digital strategy, especially in light of expansion plans to new locations. In addition, Infor HMS enables the company to integrate individual content in the app with other systems. This enables the start-up to respond to guest and market requirements with higher flexibility and agility.
“It is fair to say Infor is the Rolls Royce of technology in the hotel industry and has outperformed established players on the market by far. Infor assigned numerous hospitality experts to our project who really know the market and the solutions to deliver an uncomplicated, reliable, and comprehensive offering,” says Martin Stockburger, Managing Director Koncept Hotel Management GmbH. “The project team’s support is professional and response times are fast. The customer experience has proven outstanding. With Infor, we have found the right digital partner to support us in driving our expansion plans.”
“Guest interaction across all digital channels and touchpoints will play an increasingly important role in the hotel industry of the future. With Infor HMS, we enable hotels to accelerate their digital transformation so they can offer their tech-savvy guests the service they expect. Koncept Hotels is a prime example for a next generation hotel and we are pleased to support their strategy with our solution,” said Stefan Bezold, Executive Sales Director DACH & CEE for Infor Hospitality.
Infor Hospitality offers scalable solutions that are ready to use and deliver measurable results – for independent hotels, small hotel chains, or global hotel groups. With flexible solutions, hoteliers can choose to run the software in the cloud, on-premise, or as a combination of both.
Infor applications cover the entire hotel software spectrum: Revenue Management, Mobile Apps, Property Management, Finance, BI/Analytics, HR, CRM, POS and Maintenance Management.
About Koncept Hotel Management GmbH
Koncept Hotels operates hotels on the basis of disruptive technology. These hotels are digitized according to today’s spirit and established in the market with the objective of fair, mindful and sustainable management. Guests book, travel and control their hotel stay via their smart device – receive concierge services and assistance from employees, if necessary, to make their stay as pleasant and comfortable as if a traditional hotel operation was available. Through partnerships with leading service providers and technology and science partners, Koncept Hotels is in an excellent position to manage hotels digitally.
Infor develops business cloud software for Enterprise and SMB companies globally. With 17,000 employees and over 68,000 customers in more than 170 countries, Infor software is designed for progress. To learn more, please visit www.infor.com