Imago Venues has appointed Samantha Chaplin as hotel manager of the Link Hotel following Alan Pomfrett’s departure to take up the role of food and beverage manager at Burleigh Court and Holywell Park.
Samantha re-joins the Imago Venues’ family after two years working at The Belfry and DHL Express UK. Prior to that she spent 12 years in various roles across the Imago Venues’ portfolio including the management of various teams. Her appointment reflects Imago Venues’ ongoing focus on the employment of highly skilled local staff.
“Samantha really understands the Imago Venues’ ethos whilst having the requisite skills to take on this demanding job,” comments Imago Venues’ head of sales and marketing, Emma Boynton. “The Link Hotel is a fundamental part of our portfolio and I am delighted to see it in such safe hands. I am confident that Samantha will continue to develop the hotel’s success story moving forward.”
Chaplin responded by saying she plans to focus on Imago Venues’ core offering: “Ultimately our success is reliant on having the best people in each role, delivering great value and service levels to our clients. Our reputation as a whole continues to grow because of that and it is something I will continue to instil in my team moving forward.”
Boynton concludes: “The Link Hotel has gone from strength to strength since being taken over by Imago Venues eight years ago. We have turned around a negative image amongst both local residents and visitors to become one of the town’s favourite hotels. In fact, the Link now has an average rating of 4 stars on TripAdvisor, whilst turnover has gone from £400,000 to more than £2 million under our management. A recent economic report showed that the venue, along with the other venues in the Imago portfolio, generate more than £1,000,000 of economic impact for the local economy, whilst employing over 200 staff across the group. To achieve this, we have refurbished the property but most importantly we have continually invested in the right people and Sam is just the latest demonstration of that focus on individuals with a genuine customer led ethos.
In addition to its 94 bedrooms, The Link Hotel also provides conferencing and meeting facilities for up to 200 people.
A regular guest, Mr S. Fry recently commented on his experiences at the hotel: “I am always greeted in an extremely welcoming manner, the staff know my name and greet me as a friend. I have never yet, or think I ever will, have cause to complain about any member of staff or the standard of accommodation. I am so impressed by my experiences at The Link Hotel. If you have an employee of the month scheme I would like to put forward the entire team at The Link Hotel for their outstanding eye to detail when it comes to customer service and satisfaction.”