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Integrated online compliance systems: the future of customer protection

Hotel Business 26 November 2015
Integrated online compliance systems: the future of customer protection
Stuart Kelly, Acoura

Stuart Kelly, Acoura

Only a few years ago the only way for hospitality businesses to manage their compliance and supplier requirements was through a mass of spreadsheets and software based database systems. These are at best time consuming to use and at worst totally unable to do anything other than record the basics. They’re also unable to offer any useful analysis or real-time overview of the issues businesses face.

“Online compliance platforms able to monitor, record and manage incidents, accidents and supplier status are the best means for businesses to identify the issues they face while also protecting their brand and customers”, says Acoura Consulting’s Managing Director Stuart Kelly.

Working with hospitality sector specialists Acoura developed an online tool called Assist, which offers users a range of modules aimed at improving their business while also protecting their customers.  Available 24/7 on any device, Assist has recently been launched with a major hospitality provider who are using it to manage their supply chain and A&I requirements.

With over 120 global suppliers and 600+ ingredients they needed a system which could instantly ascertain each supplier’s compliance status along with all individual product specifications. Through this tracking and identifying food complaints and quality issues becomes extremely easy, meaning inferior products can be blocked from use at all of their sites almost instantly.

An added benefit is that the supplier’s data enables the business to also use our menu building module which instantly identifies all the allergens and claims of each product. As a time saving tool it’s invaluable, but more importantly means there’s almost no chance of a potentially lethal ingredient not being identified as an allergen risk.

However, if anything does occur the accident and incident system which runs alongside it means the business can record, track and close off any issues with assistance from our office teams every step of the way. Common or repeat issues can also be identified through Assist, meaning if there is an issue it can be addressed before it becomes a real problem.

What makes Assist different is that customers can choose the modules they require and these tend to be easily integrated with their existing systems. The reporting tool is also completely dynamic and operates in real time. It can give them as much data as they want or a broad overview. Invaluable when time and resource is at a premium.