Maestro PMS had a record turnout at its most recent users conference in the world class city of Toronto. Maestro, the preferred hotel software system for independent operators, has educated and entertained its clients at its user conferences for over 15 years. The next conference will be held April 19-22, 2021, once again in its hometown of Toronto. The fall 2019 event provided attendees with workshops and industry speakers that focused on many pertinent topics, including mobile property operations in the cloud or on-premise, the digital guest journey, and data security. “In keeping with tradition, we host our users conference to provide our discerning clients with excellent educational value. We give them a platform to be heard and have a voice in our development roadmap, and we credit back their entire conference fees, all in an effort to contribute towards their business success,” said Warren Dehan, Maestro PMS President. Click here for a short video from Maestro’s 2019 Users Conference.
The Maestro Users Conference is offered effectively at no cost. “We credit the value of each property’s attendance fee back to our users in the form of professional training services,” Dehan said. “Attendees can select either on-property or online training, whichever is most effective for them. The conference is our way to give back to our clients and add value to their system investment.” The 2019 conference theme was Building Tomorrow Together, it highlighted Maestro’s recognition that partnering and working closely with clients is the most efficient way to build great products and services. The conference featured four days of education sessions, 1-on-1 training labs, the latest hotel software product and service innovation announcements, and loads of networking opportunities.
“This was the first Conference I have gone to where I was learning from the minute I got there until the minute I left,” noted Joanne Veinotte, General Manager, White Point Beach Resort. “When this year’s Conference was announced, I worked very hard to be here because I feel it is very, very valuable.”
The Conference is a win-win for Maestro and attendees. “Maestro’s professional team offers popular hands-on labs and expert sessions that deliver personalised education and Q & A forums. But, for many attendees, networking is the most important part of the event,” Dehan said. “When users talk with one another the sharing is valuable for all concerned. Maestro is also a winner because we take time to ask our users where they think we can take Maestro’s functionality that will deliver the most value to their operations.”
“When you come to the conference you learn a lot about Maestro’s capabilities, even if you are a longtime Maestro user,” said Helen Staton, Director of Reservations and Revenue Management, Myrtle Beach Seaside Resorts. “You return to your property with so much more system knowledge. I don’t know how Maestro could get any better with their Conferences. They really are perfect.”
The conference is attended by single full-service properties, multi-property groups and mixed-use collections. Personal workshop learning sessions include Front Desk Operations, Revenue Optimisation, Analytics Data Mining, Sales and Catering, Spa & Activities, Marketing data analysis, and more. “Maestro is a family business, and we have made close connections with many of our users who have been with us for more than 20 years,” Dehan said. “We have always looked to the future of technology and provided leading edge innovations to help clients be more successful. Today, operators may deploy Maestro in the cloud, on premise, or in flexible combinations of platforms that best suit their operation.”
“In the Analytics class there were some things that were a revelation that we could do that,” said Norman Martin, Assistant General Manager, The Olde Mill Inn. “The information I get at the conference will make my staff’s life easier, and make my life easier.”
“Our Users Conference is a great way to connect with our clients and give back to our family of users in a way that adds value to their system investment,” Dehan said, “We want our clients to return to their properties energised to make a difference, share their knowledge, and achieve more with their Maestro systems.”
Maestro PMS’ next Users Conference will take place April 19-22, 2021, in Toronto.
The Maestro Property Management System delivers flexible and scalable deployment options with an identical full-featured web browser or windows solution available in the cloud or on premise. Maestro’s revenue-generating hotel management software tools and services increase profitability, drive direct bookings, centralise operations and provide personalised and mobile guest service tools to enhance the guest experience. Click here for more information on how to engage and socialise with Maestro PMS.