Classic Lodges owned Ramsey Park Hotel has won the Customer Service Award at the Isle of Man Newspapers Awards for Excellence for its exemplary Customer Service and contribution to the local community.
The awards celebrate businesses that go above and beyond in their customer service delivery, utilising customer reviews and staff training to provide solutions that deliver exceptional customer experience for both tourists and local visitors.
The contemporary hotel in Mooragh Park on the Isle of Man, has worked hard to establish itself as a prominent provider of hospitality on the island. It holds weekly meetings with all staff to engage them in customer reviews and exceeding customer experience, enabling the development of dedicated training programmes. The result is that 97% of the hotel’s customers would recommend them.
General Manager of Ramsey Park Hotel, James O’Neill says he is particularly pleased to have won, as hotels do not usually receive the award: “To have received such recognition means a great deal for the team, and it is each and every member of staff who make the hotel what it is. Ramsey Park employees strive to go above and beyond our guests’ expectations, and especially our local guests who frequent our restaurant regularly.”
A contributing factor to Ramsey Park’s success is its support of local businesses and community, working closely with local suppliers for the restaurant, organising local charity events and increasing footfall thereby bringing in custom to local bars and restaurants.
Managing Director of Classic Lodges, Richard Grimes says this win puts Ramsey Park Hotel firmly on the map for the region: “We are extremely proud to have won such a prestigious award that marks important recognition of the hotel by the Isle of Man community.”
In April 2019 the hotel will be opening an additional 30 bedrooms and 250-person function room that will hold its first wedding a month later.