Name: Richard Mayne
Working Title: General Manager, Radisson Blu Edinburgh
Place of work? Radisson Blu Edinburgh, a 4-star hotel situated on the historic Royal Mile.
How long have you been in your current position and what was your first job in hospitality?
I’ve been the general manager of Radisson Blu Edinburgh since July 2015 though my hospitality career began in Northern Ireland at 15. Over the past 25 years I’ve gained experience in bar, restaurant and chef operations in Northern Ireland, Scotland and America.
In 1997, I completed an internship with Hyatt Regency Hotel in America. In 1999, I secured a place at Goodwood Hotel and Country Club as part of the Marriott Graduate Training Programme where in 2000 I also achieved my first management position as head housekeeper.
What have your career highlights been?
In March, Radisson Blu Edinburgh was recognised internally by Radisson as Hotel of the Year among all 59 Radisson hotels across the UK (including Park Inn’s), Ireland and Western Europe. That award reflects the tremendous professionalism, work ethic and team spirit among all 168 employees at Radisson Blu Edinburgh.
Recently, Gary Maclean, winner of MasterChef: The Professionals 2016 worked with our kitchen team and hosted a hugely successful HIT Scotland fundraising dinner. On a personal note, I’m also proud of having received a scholarship in 2015 for Cornell University. It was a fantastic 10-day learning programme.
What challenges do you face in your working day?
In the constantly evolving world of hotel management, it’s vital I don’t stand still and always try to stay ahead of the competition! Whether it’s further enhancing the quality of our staff training, fine tuning interactions with guests or identifying means to encourage footfall and in-house spend, there are always challenges to keep me on my toes!
What’s your favourite role?
Thinking out of the box with staff to help win new business, generate new income streams and to encourage innovation. I enjoy working on the Talent Review Matrix (TRM) as I love to help support staff and encourage all to fully realise their potential in the hospitality industry.
What has been the most important lesson learnt so far?
Don’t be scared to make mistakes. Ensure you work in a culture that values opinions!
What are your future plans?
To be happy in life both inside and outside of work and to achieve a positive work-life balance with my young son.
What did you want to be when you were younger
How would you describe yourself in three words?
Driven, adaptable and positive (hopefully my staff would also describe me as cheerful!)
If you weren’t an hotelier, what would you be doing?
I’d be a test driver for Formula 1. Right now I’m training with fellow hospitality professionals for a decidedly slower paced event. In May we will hike a section of the Great Wall of China to fundraise for HIT Scotland (and I’ll also fundraise for Teenage Cancer Trust).
Richard Mayne (on left) with Gary Maclean, winner of MasterChef: The Professionals 2016 (centre) and David Cochrane (CEO, HIT Scotland) on right. Free to use image: Mike Wilkinson Photography