Features »
Online Reviews: 3 Of The Biggest Mistakes Made By Hoteliers
There’s no doubt that online reviews are invaluable to hoteliers. According to a study carried out by TripAdvisor, online reviews remain a trusted source of information when booking trips. 86% of participants cited that
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The Big Interview With Erdal Nebioglu, Front Of House At Amba Hotel
How long have you worked at Amba Hotel Marble Arch? I began my career at Amba Hotel Marble Arch 20 years ago. It was a great step into the hospitality industry and after two
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Using AI To Create An Enjoyable Stay
By Rohit Gupta, VP Europe- Products & Resources at Cognizant The guest experience has always been at the heart of the hospitality industry, and as new technology becomes available, we are seeing hotels across the
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Why The Hotel Industry Needs To Digitise Purchasing
By Dave Brittain, Head of Amazon Business UK Gone are the days when Excel lists, faxes and e-mails were essential to procurement functions in the hospitality industry. Digitisation is becoming increasingly important to companies
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Employee Wellbeing: Sleep Tips For Staff During The Festive Season
Will your job be keeping you up past your bedtime this Christmas? In this article, Phil Lawlor, Sleep Expert at Dormeo, offers his insight into the effect irregular shift patterns and night shifts can
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The Big Interview With Nick Barton, Locke Hotels
SACO group has unveiled a new identity – edyn, signalling an ambitious phase of pan-European growth for the business and an ongoing commitment to create flexible, contemporary living spaces for the modern traveller. With
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How Can Hoteliers Prevent Legionnaires Disease In Their Building?
Dave Lancaster from Uponor, provider of total solutions for the safe transportation of water around buildings, discusses the importance of safeguarding guests against the risk of Legionnaires disease. Legionnaires disease is a serious form
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The Importance Of RFPs To Increase Corporate GDS Business
By Mark Lewis, CEO and Founder, HotelREZ The Global Distribution System (GDS) helps generate billions of dollars in global travel sales year on year. Independent travel agents, online agents and travel agencies all use a
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Opening The Door To More Direct Bookings
Charlotte Fincham, Partner Manager for Hotels at Upgrade Pack considers how independent hotels can explore some cost efficient ways to increase direct bookings, and the role of evolving technology. Technology is a significant budget
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Preventing Losses In The Hotel Sector Through Fraud And Staff Error
According to current statistics from YouGov, hospitality staff turnover is at a record 30%, double the UK average. This has resulted in a greater risk than other industries of leaving teams inadequately short staffed
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