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Opening The Door To More Direct Bookings
Charlotte Fincham, Partner Manager for Hotels at Upgrade Pack considers how independent hotels can explore some cost efficient ways to increase direct bookings, and the role of evolving technology. Technology is a significant budget
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Preventing Losses In The Hotel Sector Through Fraud And Staff Error
According to current statistics from YouGov, hospitality staff turnover is at a record 30%, double the UK average. This has resulted in a greater risk than other industries of leaving teams inadequately short staffed
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Why WhatsApp Business Messaging Matters in the Hotel Sector
Julien Rio, Marketing Director at RingCentral Engage Digital, outlines why the WhatsApp Business Solution matters and how it can improve your offering. Last year, WhatsApp launched its WhatsApp Business Solution that enables medium to
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How Safe Is Your Hotel?
By Bob Quick, Executive Director of Global Secure Accreditation How safe is your hotel? No, really. How safe would it be if it were targeted by criminals, or terrorists, or if your systems came under
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Challenges Involved In Selling Your Hotel
By Matthew Hernon, Account Manager at Dynamis looking after Business Transfer Agents and Franchises across BusinessesForSale.com and FranchiseSales.com. Selling a hotel may seem a daunting prospect, and there is no doubt it can be
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Case Study: How Banff Lodging Company Centralises Call Centre Operations & Revenue Management For 11 Resorts With Maestro Multi-Property PMS Suite
Leading Independent Resort Chain Delivers High Touch Guest Experience, all Properties on One Database for Simplified Cross-Selling, Instant Guest Recognition, Group Sales Optimisation Banff Lodging Company (BLC) selected Maestro for its six original hotels
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Top Tips On Getting Your Staff To Focus On Customer Experience
Susy Roberts is an executive coach and founder of people development consultancy Hunter Roberts. She has worked with hotels internationally to help them enhance their guest experience How to convert good customer service into
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Gunwharf Breakfast Blend Pyramid Teabags
Drury launches a new blend designed specifically for the Takeaway trade Leading London-based coffee roaster and tea blender, The Drury Tea & Coffee Company, has launched an all-new Breakfast blend teabag that is ideally
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10 Top Tips To Managing The Cost Of The Hotel Buffet Breakfast And Keeping Food Safe
The buffet breakfast is one of the most loved parts of a hotel stay, as eager guests seek to try as much of the offer as possible. However, despite their relaxed appearance, hotel buffet
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The Bloomsbury Unveils London’s Best New Ballroom: George V
The design transformation is inspired by the intrepid adventures of King George V offering a stylish, eccentric venue for up to 320 guests in London’s literary heartland The Bloomsbury has unveiled its historic ballroom, the
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