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Why WhatsApp Business Messaging Matters in the Hotel Sector
Julien Rio, Marketing Director at RingCentral Engage Digital, outlines why the WhatsApp Business Solution matters and how it can improve your offering. Last year, WhatsApp launched its WhatsApp Business Solution that enables medium to
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Challenges Involved In Selling Your Hotel
By Matthew Hernon, Account Manager at Dynamis looking after Business Transfer Agents and Franchises across BusinessesForSale.com and FranchiseSales.com. Selling a hotel may seem a daunting prospect, and there is no doubt it can be
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Top Tips On Getting Your Staff To Focus On Customer Experience
Susy Roberts is an executive coach and founder of people development consultancy Hunter Roberts. She has worked with hotels internationally to help them enhance their guest experience How to convert good customer service into
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10 Table Setting Trends You Can Try This Festive Season
As a hotelier, it’s important that the warm and welcoming atmosphere during the festive season is reflected in your interior design. Not only can this give your establishment a Christmas feel, but it’s also
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Smart Hotels And The Impact Of Cellular Connectivity
By Ingo Flomer, VP Business Development and Technology at Cobham Wireless Internet connectivity is becoming one of the most highly-prioritised technologies for the hospitality industry, particularly for hotels. Whether it’s the ability for guests to
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Tips for Hoteliers: How To Keep Your Guests’ Data Secure
Cybercrime is on the rise, and the hospitality sector is a prime target. With recent high-profile attacks affecting US chain Marriott and China’s Huazhu Hotels Group, it’s an issue that hotel executives can no
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Overcoming The September Staffing Slump
By James Lintern, co-founder, RotaCloud Hospitality’s summer rush is over. Your temporary staff have gone back to university or college, and you’re back to planning the rota with far fewer staff on hand. Suddenly,
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All-Weather Hotel Outdoor Space Design
We all know that the mark of premium hotel design is comfort indoors and out. Guests don’t want to be cooped up in their rooms, and exceptional hotels provide inspiring surroundings for their patrons
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The Importance Of Bathroom Maintenance In Hospitality Settings
When it comes to frightening off customers, nothing can deter repeat business like an unclean bathroom. Three-quarters of guests admit to judging the cleanliness of a room by the state of its washroom, and
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How Hoteliers Can Get Started With Data To Win The Online Battle For Customers
Richard Wheaton, UK MD of Fifty-Five, a data company that works with hotel brands like Hilton to improve their digital performance. Fifty-five London is one of only a handful of Google approved recommended data partners Smart use of digital
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