Industry Insight »
The Stress Test: Male Staff In Hospitality Sector Call For More Wellbeing Support
Managers and business owners from within the hospitality sector have issued an urgent call to action to improve employee access to mental wellbeing support. Nationwide research released alongside World Mental Health Day (10th October) has
Read More »
Dirty Hotel Rooms Keep Guests Up At Night
P&G Professional survey reveals 78% of customers sleep better in an impeccably clean hotel 84% would not return for a second visit if their accommodation was unclean Nearly three quarters of hotel guests (72%)
Read More »
Christina Reti, Senior Client Partner, Korn Ferry
How are consumer expectations regarding hotel stays changing? Consumer expectations – be it how we spend time and purchase products – have altered dramatically over the last decade alone. People no longer want a
Read More »
How Does Coffee Affect Your Guest Experience?
A survey conducted on 1000 UK hotel guests found that 30% said that they would not consider returning to a hotel which served poor tasting coffee. So it comes as no surprise that there
Read More »
Fighting Workplace Burnout In The Hospitality Industry
Burnout is a health hazard in the workplace and hospitality is more susceptible to it than most other industries. Paul Friday, Director of Strategic Relationships at leading HR and payroll provider MHR explores how
Read More »
Majority Of Holidaymakers Believe Hotels Trump Airbnbs For Value, Cleanliness And Experience
Seven out of 10 holidaymakers (71%) believe hotels offer the same or better value than Airbnbs Only 3% believe Airbnbs are cleaner than hotels 49% believe hotels offer a more authentic experience vs 24%
Read More »
Successfully Attracting The Growing Chinese Tourist Market
By Marie Tulloch, Senior Client Services Manager at Chinese marketing consultancy Emerging Communications A sharp rise is expected in the number of Chinese tourists coming to the UK this year, and spending could be
Read More »
New Report Reveals Eight In Ten Chefs Suffer From Poor Mental Health
Nestlé Professional’s ® CHEF ® releases new report exploring mental health in professional kitchens and what can be done to reduce stress In a recent independent survey of UK chefs, CHEF ® has found
Read More »
Mobility Must Be Embraced, Says Hospitality Leaders
A whopping 91 percent of hotel executives surveyed said mobile technologies are critical to improving guest experience and cultivating loyalty. But only 69 percent were confident in their organization’s ability to adopt and deliver those
Read More »
Sustainable Eating The Trend To Watch, Food-Service Survey Shows
War For Talent Main Concern For The Future A survey of food-service professionals reveals that sustainability concerns are changing the way the industry operates, with menus and kitchens reflecting more on the longevity of
Read More »