Industry Insight »
Industry Insight: Manage Your Costs Better
… explains David Abbott, managing director of www.BoostCapital.co.uk The recent news that nearly 80% of food and beverage managers struggle to manage supplies and costs came as little surprise to many in the industry.
Read More »Industry Insight: The truth about light bulbs
… as explained by John Hanna, general manager at Ellenborough Park and managing director at The Mantis Collection With energy prices continually rising, hotel owners and managers face a difficult conundrum – keeping the
Read More »Industry Insight: A New Look at Hotel Guest Rooms
By Deirdre Renniers, Associate, Hotel Solutions Partnership For the well-travelled business traveller or tourist, the hotel room experience can be dull. Usually the various hotel experiences become hazy – each guest room could be
Read More »Industry Insight: Quality is just as important for the unusual!
By Gary Swarbrooke, director of policy and quality at Quality in Tourism, the assessment service for VisitEngland There is a common factor that unites us all whenever we spend our hard earned money and
Read More »Industry Insight: The Business Traveller Now and in the Future
Peter Waters, director, hotel distribution, global hotel group, Amadeus, explains how vital it is to keep up with the ever-increasing demands of business clients Business travellers are changing. These changes introduce complexity at numerous
Read More »Industry Insight: Control Your Food Costs
Understanding the exact cost of a plate of food right down to the last ingredient is as important as acquiring basic knife skills, according to Jerry Brand, managing director at Caternet. Yet many training courses
Read More »Industry Insight: Give Your Staff the Customer Service Skills to Shine
Customer service is a key driving force in how a customer rates a venue, yet it is an area in which businesses are still finding themselves ill-equipped to deal with today’s sophisticated and savvy
Read More »Industry Insight: The Emotions of Hospitality
by Mark Godfrey, associate, Hotel Solutions Partnership As the world of customer experience has evolved over the last 15 years, we have seen an increasing focus on the importance of creating ‘positive’ experiences for
Read More »Industry Insight: Good Housekeeping
Liana Sparks from the UK Housekeeping Association shares her top tips on cleanliness They say the first impression always counts, but the quality of service is decisive. This is where the housekeeping department makes
Read More »
Industry Insight: London 2012 – Inspiring a Generation of Hotels
by Seamus MacCormaic, senior director market management at Expedia As we are all aware, summer 2012 delivered huge exposure to the UK and our capital city. Undoubtedly being a busy time for hotels, it
Read More »
Hotel Business has an ABC certified circulation of 7814 (audit period 1st July 2013 – 30th June 2014)