I came up with the idea to create a platform to showcase the services of a hotel having been baffled by a lack of comprehensive information available to me in most hotels I’d stayed in on my travels throughout Europe and the US. I was once told there there was an award winning restaurant in a hotel I’d stayed in when I was checking out – I love to eat so I was mortified and started thinking there had to be a better solution than the check in wallet I’d been handed three nights earlier.
The incredible growth and impact mobile apps have had in the past few years has created a whole new expectation of service, where speaking to someone on the phone to order food or a taxi is actually an inconvenience. Uber and Deliveroo have changed the game in cities around the world, but in most cases the hotel industry hasn’t found the right solution to bridge the gap to offer a digital service. HEX was created as a cost effective, cloud based platform to engage with hotel guests digitally while aligning seamlessly with branding and services. It’s quick and easy to update, in house, with no specialist knowledge.
In an industry that prides itself on service, why do so many hotels still rely on a tired, printed check in/welcome pack and room service menu?
HEX was built to showcase and guide guests through video, images and text. Video allows a tour of hotel grounds, spa facilities or to allow a head Chef to introduce a restaurant or new menu. This functionality offers a level of attention to detail and service to your customers that simply isn’t feasible face to face, at check in. HEX facilitates a more streamlined check-in process, maximising your resources while providing fantastic service and offering the potential to boost revenue streams.
If a restaurant or service has fewer than average bookings or a last minute cancellation HEX provides the platform to send out a ‘push notification’ message to encourage bookings. You could offer a ‘Complimentary starter’ to guests with the aim of increasing restaurant bookings while offering a fantastic personal service to make your guests feel special and improve their experience.
Equally if you’d like to offer your guests a drink after checking in you can reach them via a ‘push notification’ that will appear on their phone – and next time the guest stays with your, you’ll already know what beverage to have waiting for them.
Find out more about what the HEX Platform can do for you, visit our website today.
www.hexplatform.com
